Your Privacy Matters: This Privacy Policy explains how DwellChecker collects, uses, and protects your personal information. We are committed to transparency and giving you control over your data.
1. Information We Collect
1.1 Information You Provide
When you use DwellChecker, you may provide:
- Account Information: Email address, name, password
- Payment Information: Billing details (processed securely by Stripe)
- Profile Information: ZIP codes of interest, preferences
- Feedback & Support: Bug reports, feature requests, support inquiries
- Custom Inquiry Details: Property addresses, analysis requirements
1.2 Information We Collect Automatically
- Usage Data: Pages viewed, reports generated, credits spent
- Device Information: Browser type, operating system, IP address
- Analytics: Session duration, click patterns, feature usage
- Cookies: Session management, preferences, analytics
1.3 Information from Third Parties
- Payment Processor: Transaction confirmations from Stripe
- Authentication: OAuth data if you sign in with Google/social
- Public Records: Real estate data from public sources
2. How We Use Your Information
2.1 Provide Our Service
- Generate market reports for requested ZIP codes
- Manage your account and credits
- Process payments and subscriptions
- Deliver email notifications and reports
- Track credit earning and spending
2.2 Improve Our Service
- Analyze user feedback to enhance features
- Fix bugs and technical issues
- Develop new features based on requests
- Calculate feedback quality scores
2.3 Communicate with You
- Send transactional emails (reports, receipts)
- Notify you of account changes or tier upgrades
- Respond to support inquiries
- Send marketing emails (with your consent)
2.4 Legal and Security
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and property
3. How We Share Your Information
We do not sell your personal information. We may share information with:
3.1 Service Providers
- Payment Processing: Stripe (for secure payment handling)
- Email Delivery: Email service providers
- Cloud Hosting: Vercel, database providers
- Analytics: Privacy-focused analytics tools
3.2 Business Transfers
If DwellChecker is acquired or merged, your information may be transferred to the new entity.
3.3 Legal Requirements
We may disclose information when required by law or to protect rights and safety.
3.4 With Your Consent
We will share information with third parties only when you explicitly consent.
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Generated Reports | 12 months after generation |
| Credit Transactions | 3 years (financial records) |
| Feedback Submissions | Indefinitely (anonymized after 2 years) |
| Analytics Data | 90 days (aggregated) |
| Support Tickets | 2 years after resolution |
5. Your Privacy Rights
5.1 Access & Portability
You have the right to:
- Request a copy of your personal data
- Export your data in a machine-readable format
- View your credit transaction history
5.2 Correction & Deletion
You can:
- Update your account information anytime
- Request deletion of your account and data
- Correct inaccurate information
5.3 Opt-Out Rights
- Marketing Emails: Unsubscribe link in every email
- Cookies: Adjust browser settings
- Analytics: Request opt-out
5.4 California Privacy Rights (CCPA)
California residents have additional rights:
- Know what personal information is collected
- Know if information is sold or disclosed
- Opt-out of sale of personal information
- Non-discrimination for exercising rights
5.5 European Privacy Rights (GDPR)
EU/EEA residents have rights including:
- Right to access, rectification, erasure
- Right to data portability
- Right to restrict or object to processing
- Right to withdraw consent
- Right to lodge a complaint with supervisory authority
6. Data Security
6.1 Security Measures
We implement industry-standard security measures:
- Encryption: HTTPS/TLS for data in transit
- Access Controls: Role-based access to systems
- Password Security: Bcrypt hashing for passwords
- Payment Security: PCI-compliant payment processing via Stripe
- Regular Audits: Security assessments and updates
6.2 Data Breaches
In the event of a data breach, we will:
- Notify affected users within 72 hours
- Report to relevant authorities as required
- Provide details on affected data
- Offer guidance on protective measures
7. Cookies and Tracking
7.1 Types of Cookies
- Essential Cookies: Required for site functionality (sessions, authentication)
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings
7.2 Cookie Management
You can control cookies through:
- Browser settings (most browsers allow cookie blocking)
- Third-party tools like Privacy Badger
- Our cookie preferences (when implemented)
8. Children's Privacy
DwellChecker is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.
9. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using DwellChecker, you consent to such transfers. We ensure appropriate safeguards are in place.
10. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will:
- Post the updated policy on this page
- Update the "Last Updated" date
- Notify you via email for material changes
- Your continued use constitutes acceptance
12. How to Exercise Your Rights
To exercise any privacy rights or for questions about this policy, contact us:
- Email: privacy@dwellchecker.app
- Support Email: hello@dwellchecker.app
- Website: https://dwellchecker.app
We will respond to requests within 30 days.
13. Do Not Track Signals
Currently, we do not respond to Do Not Track (DNT) browser signals. We may implement DNT support in the future.
14. Contact Information
Data Controller:
DwellChecker
Email: privacy@dwellchecker.app
Questions? If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@dwellchecker.app. We're here to help!